1)      Start Here

a)      What is Circlo?

Circlo isn’t just a fashion brand—it’s a bold step toward a future where fashion never ends. At the heart of Circlo is the belief that clothing should be crafted to last and designed to be reimagined. Our premium, timeless pieces are made to move seamlessly through life, from your wardrobe to the next, thanks to Circlo Loop, our innovative resale platform. Circlo is more than what you wear—it’s a commitment to circularity, ensuring every garment has a story that doesn’t stop. Join us in shaping a world where style evolves without waste.

b)     Why Does Circlo Exist?

Circlo exists to redefine fashion for a world that can’t afford to waste. The old way—make, wear, discard—doesn’t work anymore. At Circlo, we’re challenging that cycle with timeless, quality clothing built to last and made to return to the loop when it’s time to move on. Our mission is simple yet transformative: to prove that fashion can be circular, stylish, and impactful all at once by creating a zero-waste fashion ecosystem. This isn’t just about garments; it’s about creating a future where nothing is wasted, and every piece tells a story worth continuing.

c)      What is Circlo Loop?

Circlo Loop is where fashion goes full circle. It’s our revolutionary second-hand platform that lets you give your pre-loved Circlo pieces a new life. When you're ready to part with a Circlo item, instead of letting it sit in your closet or end up in a landfill, you can resell it through Circlo Loop and let someone else enjoy it.

By choosing Circlo Loop, you’re helping to keep clothes in circulation longer, cutting down on waste, and reducing the need for new production. It’s simple: you send your items to us, we evaluate them, and they’re listed for resale on our platform. This keeps high-quality, sustainable fashion in the loop—and out of the trash.

Not only does Circlo Loop help you clean out your closet, but it also offers a chance to discover other Circlo pieces at a lower price, giving you a more affordable way to shop sustainably. It’s a win for your wardrobe and the planet. At Circlo Loop, every garment gets a second (or third) chance to shine!

d)     Environmental Benefits of Using Circlo Loop

When you choose Circlo Loop, you're not just making a smart fashion choice—you're making a powerful statement for the planet. Circlo Loop is designed to extend the life of high-quality clothing, which reduces waste and lowers the demand for new production. By keeping clothes in circulation longer, we minimize the environmental impact that comes with manufacturing, shipping, and discarding garments.

Reducing Waste
Fast fashion leads to billions of garments ending up in landfills every year. Circlo Loop is here to break that cycle. By reselling and re-loving pre-owned Circlo pieces, we’re keeping perfectly good clothes out of landfills and giving them a second life. Less waste means a cleaner, healthier planet.

Lowering Carbon Emissions
Every new item of clothing produced comes with a carbon cost—materials, manufacturing, and transportation all contribute to CO2 emissions. Circlo Loop helps cut those emissions by reducing the need for new production. When you shop or resell on Circlo Loop, you’re helping to lower the carbon footprint of your wardrobe. The more we circulate, the less we pollute.

Saving Water
The fashion industry is one of the biggest consumers of water. From growing cotton to dyeing fabrics, it takes an enormous amount of water to produce new clothing. By choosing Circlo Loop, you’re helping to reduce the demand for new materials, which means less water is used overall. A simple decision to buy or sell second-hand helps conserve one of our planet’s most precious resources.

Supporting a Circular Economy
Circlo Loop is all about closing the loop—keeping resources in use for as long as possible. Every piece that’s resold contributes to a circular fashion economy, where nothing goes to waste. You’re not just decluttering your closet; you’re taking part in a movement to reshape the way we think about fashion. Together, we’re proving that sustainable style is not only possible but essential.

By using Circlo Loop, you’re making a positive impact on the environment, reducing waste, lowering emissions, and conserving water—all while enjoying high-quality fashion. It’s a simple way to look good, feel good, and do good for the planet.

 

2)      Shopping and Buying

a)      What Are My Shipping and Delivery Options?

At Circlo, we’re all about making your experience smooth, sustainable, and stylish—even when it comes to shipping! Whether you're ordering a fresh piece from our collection or making the switch to Circlo Loop, we’ve got delivery covered.

Delivery Times:
We work hard to get your order to you as quickly as possible. Standard delivery typically takes 2 to 5 business days within the EU, because we know you can’t wait to wear your new favorite piece. If you’re in a rush, don’t worry—we’re working to offer express delivery soon.

Shipping Fees:
We like to keep things simple. For orders over €100, shipping is on us—free, just the way we like it. For orders under €100, standard shipping is a flat fee of €4.95. If you need your order ASAP, express delivery is available for an additional cost, depending on your location.

Tracking Your Order:
Once your order is on its way, you’ll get a tracking link so you can follow it every step of the journey—from our warehouse to your wardrobe. Easy peasy, right?

Sustainability Matters:
And of course, we don’t just deliver quickly—we deliver responsibly. Our packaging is designed with sustainability in mind, using minimal, eco-friendly materials to keep your carbon footprint as low as possible. Fashion that looks good, feels good, and does good.

We use start paper or cardboard for external packaging. We use recyclable polybags for garment wrapping. Our Circlo Loop bags are made from recycled polybags as well.

Need Help?
If there’s ever a hiccup with your delivery, our support team is here to help. Just reach out, and we’ll make it right. At Circlo, we’ve got your back from the moment you click "order" to the second it lands at your door.

b)     How to track your Circlo orders.

We know you’re eager to get your new Circlo piece, and tracking your order is easy! Here’s how you can stay updated every step of the way.

Tracking via Email
As soon as your order ships, we’ll send you an email with your tracking number. Just click the link in the email, and you’ll be able to see exactly where your order is in real-time. This includes its current location and the expected delivery date, so you’re never left guessing.

Using Your Circlo Account
If you have a Circlo account, tracking is even easier. Simply log into your account, head to the Orders section, and find your order. From there, you can follow its journey, see delivery updates, and get all the details you need.

What to Expect
Once your order is shipped, you’ll be able to track its movement until it arrives at your doorstep. You’ll also get updates if there are any changes to the expected delivery time, so you’re always in the know.

Need Help?
If your tracking link isn’t working or you’re having trouble finding updates, don’t hesitate to reach out to our customer support team. We’re always here to make sure your experience is seamless and your Circlo order gets to you without any issues.

c)      Shipping and Delivery for Circlo Loop Items

At Circlo Loop, we make sure your pre-loved pieces reach you with ease and care. Here’s everything you need to know about how shipping and delivery work for second-hand items on Circlo Loop.

Shipping Methods and Estimated Delivery Times
When you purchase a Circlo Loop item, we ship it using eco-friendly packaging to reduce our environmental impact. Once your order is processed, standard delivery typically takes 2 to 5 business days within the EU. Delivery times may vary based on your location, but we always strive to get your item to you as quickly as possible while keeping sustainability front and center.

Tracking Your Orders
As soon as your item ships, you’ll receive an email with a tracking number. Simply click the link to track your package in real-time and stay updated on its journey. You can also log into your Circlo account and check your order status anytime under the Orders section. We’ll keep you in the loop with delivery updates, so you always know where your item is and when to expect it.

Handling Lost or Delayed Items
While we do our best to ensure smooth delivery, we understand that sometimes things can go off track. If your order is delayed or seems lost, here’s what to do:

• First, check your tracking link for any updates. Often, delays are due to temporary shipping issues, and your item will be back on track soon.
• If your item doesn’t arrive by the expected delivery date, reach out to our customer support team right away. We’ll investigate the issue and work with our shipping partners to locate your package.
• In the rare case that your item is lost, don’t worry—we’ll either send you a replacement or offer a full refund, depending on what works best for you. Our goal is to make sure you’re satisfied with the outcome.

Whether you’re tracking your item’s journey or resolving a delivery issue, we’re here to help every step of the way. At Circlo Loop, we ensure your shopping experience is smooth, sustainable, and stress-free.

d)     Buyer's Guide to Product Condition

At Circlo Loop, we believe in transparency. That’s why every pre-loved piece listed on our platform comes with a clear description of its condition, so you know exactly what to expect when you make a purchase. Here’s a quick guide to help you understand the condition categories we use:

• New with Tags (NWT)
  Items in this condition have never been worn and still have the original tags attached. They’re as close to brand new as it gets—perfect for those who want a fresh Circlo piece at a pre-loved price.
• Like New
  These items have been worn a couple of times, but you’d hardly notice. They’re in excellent condition, with no signs of wear, and may even feel brand new. Think of it as getting a freshly washed, nearly untouched item.
• Very Good
  An item in very good condition may show slight signs of wear, like minimal fading or a small mark, but it’s still in great shape. You can expect quality that’s close to new, with just a bit of character.
• Good
  Pieces marked as good show visible signs of wear, such as some fading, minor pilling, or light scuffing. These items are still totally wearable and stylish, just with a bit more life in them.
• Fair
  Items in fair condition have seen more wear. They might have noticeable imperfections like heavier fading, minor stains, or small repairs, but they’re still functional and wearable. These pieces are great for those looking to give a garment an extended life while embracing its vintage charm.
• Poor

Items have significant defects or damage that affect their appearance or usability, such as large holes, prominent stains, or broken zippers. They are not suitable for someone seeking a polished or well-presented garment. However, these items still have value, particularly for creative use or repurposing.

Why It Matters
Understanding the condition of an item before you buy is key to finding the right fit for your style and expectations. At Circlo Loop, we ensure all items are carefully inspected and listed with accurate descriptions so you can shop confidently. Whether you’re looking for a like-new piece or something with a bit more character, our guide helps you make informed, sustainable choices.

e)     How Do I Track My Orders on Circlo Loop?

At Circlo Loop, we make it easy for both buyers and sellers to track their orders and sales. Whether you’re waiting for your new favorite pre-loved piece or tracking the progress of an item you’ve sold, here’s how you can stay updated every step of the way.

For Buyers: Tracking Your Order
Once your Circlo Loop order ships, we’ll send you an email with a tracking number. Simply click the link in the email to view the real-time status of your order as it makes its way to you. You can also log into your Circlo Loop account and check the status in the Orders section.

In your account, you’ll be able to:

• View your order history.
• See the current location of your package.
• Get an estimated delivery date and any updates if there are delays.

For Sellers: Tracking Your Sales
As a seller on Circlo Loop, tracking your sales is just as simple. Once an item you’ve sold has shipped, you’ll receive a notification with tracking information. Log into your Circlo Loop account and head to the Sales Dashboard to keep an eye on your shipped items.

In your Sales Dashboard, you can:

Track the delivery of your sold items to buyers.

See the status of each sale and know when it’s been delivered.

Stay updated on the return window, so you’ll know when your earnings will be finalized.

Need Help?
If you’re having trouble tracking your order or sale, or if your tracking information isn’t updating, reach out to our customer support team. We’re here to help and ensure that your experience with Circlo Loop is seamless from start to finish.

At Circlo Loop, we believe in keeping things simple and stress-free. Whether you’re a buyer or a seller, tracking your orders is designed to be quick and easy, so you always know what’s happening with your purchases or sales.

f)       How Do I Track My Circlo Order?

 We know you can’t wait to get your hands on your new Circlo piece, and tracking your order is super simple. Here’s how you can follow your order from our warehouse to your wardrobe:

Check Your Email
As soon as your order ships, we’ll send you an email with your tracking number. Just click the link, and you’ll be able to see exactly where your order is in real-time, including its current location and the expected delivery date. We’ll keep you in the loop every step of the way.

Log Into Your Circlo Account

If you’ve created an account with us, tracking is even easier. Simply log into your Circlo account, head over to the Orders section, and select your current order. From there, you can check its status and follow its journey to your doorstep. It’s all updated in real-time, so you’ll always know what’s going on.

Need Help?
If your tracking link isn’t working or if something seems off, don’t hesitate to reach out to our customer support team. We’ll make sure everything is on track and help with any issues that pop up along the way.

At Circlo, we’re all about making sure your shopping experience is smooth, so tracking your order is designed to be quick and easy. If anything goes off track, we’re just a message away!

3)      Returns and Issues

a)      What is Circlo’s Return Policy?

At Circlo, we’re all about making sure you love what you wear. If something doesn’t quite work out, we’ve got you covered with an easy, hassle-free return process.

Return Timeframes
For new  Circlo items, you have a generous 30 days to return your purchase, as long as it’s unworn, unwashed, and still has the original tags attached. If you bought something from Circlo Loop, our second-hand platform, you can return it within 30 days, as long as it’s in the same condition you received it.

Return Shipping Fees for Circlo-branded Products
If your order total was over €100, we’ve got your return shipping covered for free. For orders under €100, there’s a small return shipping fee of €2.95.

Return Shipping Costs for Circlo Loop Products
For Circlo Loop returns, there’s a €5.99 return shipping fee if you use our provided return label. Alternatively, you can choose to ship the item back with your preferred service at your own cost. Either way, we make sure the process is as smooth and stress-free as possible.

Packaging for Returns

Please ensure it’s carefully packaged to avoid any damage during transit. You can use the original packaging you received you’re item in or any new packaging that will keep it secure during transit. If an item is damaged because of improper packaging, we won’t be able to process the return.

Refund Process
Once we’ve received and inspected your return, we’ll process your refund within 10-15 business days. The refund will be sent to your original payment method. Keep in mind, if your final order was under €100, the original shipping fee is non-refundable.

Non-Returnable Items.

We aim to make returns as smooth as possible, but there are a few items that can’t be returned due to their special nature. These include:

• Personalized or custom-made items: Because these products are made just for you, they’re non-returnable.
• Gift cards: Once a gift card has been purchased, it can’t be refunded.
• Heavily worn items: For both Circlo and Circlo Loop products, items that show significant wear or damage can’t be returned. However, if you have a Circlo item that’s past its prime, you might want to consider selling it through Circlo Loop, where it can find a second life with a new owner.

Need Help?
If you have any questions or need assistance with your return, our team is just a message away. We’re here to make sure your Circlo experience is as smooth and enjoyable as possible.

We encourage you to double-check the details before making a purchase to ensure everything is perfect for you. If you’re unsure about anything, our customer support team is always here to help.

b)     What Should I Do If My Order is Delayed or Lost?

We know how excited you are to receive your Circlo order, and we do everything we can to make sure it gets to you on time. But if your order is delayed or lost along the way, don’t worry—we’re here to help.

Checking Your Tracking Information
If your order seems delayed, the first step is to check your tracking link. Once your order ships, you’ll receive an email with a tracking number that lets you follow its journey. The tracking page should give you real-time updates on where your package is and when it’s expected to arrive. If the delivery date changes or there’s a delay, it should reflect here.

Reaching Out for Support
If your tracking information hasn’t updated in a while or if your package hasn’t arrived by the expected delivery date, contact our customer service team right away. We’ll investigate the delay and work with our shipping partners to locate your order. We aim to resolve any issues as quickly as possible, so you don’t have to wait long for your new favorite piece.

What Happens If My Order Is Lost?
If it turns out your order is lost in transit, we’ll make it right. We’ll either send you a replacement right away or, if you prefer, process a full refund—whichever works best for you. In rare cases where the order can’t be tracked or recovered, we’ll make sure you’re not left empty-handed.

Keeping You Updated
Throughout the process, we’ll keep you updated on what’s happening with your order. Whether it’s delayed or lost, we’ll make sure you’re in the loop and know what steps we’re taking to get it resolved.

Here to Help
At Circlo, we’re committed to making your experience seamless. If there’s a hiccup with your delivery, just let us know, and we’ll work quickly to make sure your order finds its way to you or gets replaced. We’re here for you every step of the way.

 

c)      How Are Complaints Handled for Sellers?

At Circlo Loop, we aim to ensure a smooth and positive experience for both buyers and sellers. However, if a buyer raises a complaint about an item they’ve purchased, here’s how we handle it to ensure fairness and transparency.

Seller Notification
When a buyer files a complaint—whether it’s about the item’s condition, a discrepancy with the listing, or a delivery issue—you’ll be notified right away. We’ll send you an email outlining the details of the complaint, including the buyer’s concern and any supporting evidence they’ve provided (such as photos). Transparency is key, so we ensure you’re fully informed from the start.

Complaint Review
Once the complaint is received, our team will carefully review the situation. We’ll assess the item’s condition based on the buyer’s feedback and the details from your original listing. If necessary, we may ask for additional information from both you and the buyer to get a clear picture of the situation.

Resolution Process
Depending on the outcome of the review, one of the following resolutions will apply:

• Item Return: If the buyer’s complaint is valid (e.g., the item was not as described or arrived damaged), we may ask that the item be returned to us. We will then work with you on the next steps, which may include processing a refund or resolving the issue in another way.
• Refunds: If the item doesn’t match the listing’s condition or if it was misrepresented, the buyer may be entitled to a refund. In this case, we will process the refund once the item is returned and inspected. Any potential impact on your seller status will be discussed transparently with you.
• Alternative Solutions: In some cases, we may work out an alternative resolution that satisfies both parties—whether it’s a partial refund, store credit, or an exchange. Our goal is to ensure both you and the buyer are treated fairly and that the issue is resolved as smoothly as possible.

Communication is Key
Throughout the entire process, we keep communication open and clear. You’ll be updated on the status of the complaint and any actions being taken. Our goal is to make sure you’re supported, and that any issue is handled efficiently.

At Circlo Loop, we’re committed to protecting both buyers and sellers. While we work hard to minimize issues, complaints do happen, and we handle them with care, fairness, and transparency. If you ever have questions or concerns about a complaint, our support team is always ready to help.

d)     How Do I File a Complaint or Report a Defective Product?

At Circlo, we take great care to ensure that every item meets our high-quality standards, but if something’s gone wrong, we’re here to make it right. Filing a complaint or reporting a defective product is simple, and we’ll make sure the process is as smooth as possible.

Contacting Customer Service
To get started, you can reach out to our customer service team via the Contact Us page on our website or directly through email or chat. When you contact us, be sure to include your order number, a detailed description of the issue, and any supporting photos that show the defect or problem. This helps us understand the situation and provide a quick solution.

Our Response
Once we’ve received your complaint, our team will review it and get back to you within 1-3 days. We’ll assess the issue and let you know the next steps. We may ask for additional information or provide immediate instructions for returning the defective item.

Resolutions We Offer
Depending on the problem, we’ll offer a resolution that works for you. This could be a replacement of the defective product, a refund to your original payment method, or an alternative solution that fits your needs. Our priority is ensuring you’re satisfied with your Circlo experience, and we’ll do everything we can to resolve the issue quickly.

Customer Satisfaction
At Circlo, we’re not just here to sell you clothes—we’re here to make sure you love what you wear. If something goes wrong, we’ve got your back. Whether it’s a small issue or a bigger problem, reach out to us, and we’ll take care of it so you can get back to enjoying your Circlo pieces with confidence.

e)     What Happens After I File a Complaint?

At Circlo, we’re committed to ensuring you’re happy with every part of your experience, and that doesn’t stop once you’ve filed a complaint. Here’s what you can expect after you reach out to us.

Reviewing Your Complaint
Once we receive your complaint, our team jumps into action. Within 24-48 hours, we’ll review all the details you provided, including the description of the issue and any photos you’ve sent. This helps us fully understand what went wrong and how best to resolve it for you.

Our Response
After reviewing, we’ll reach out to you with a personalized response. We’ll let you know what we found and suggest the best next steps. This could include returning the item, issuing a refund, or sending a replacement, depending on what works for you and the nature of the complaint. We want to make sure you get a solution that fits your needs, quickly and efficiently.

Resolution and Next Steps
If we need you to return the product, we’ll send you a pre-paid return label and instructions on how to send it back. Once we’ve received the returned item, we’ll process your refund or arrange for a replacement, depending on what we agreed. Typically, refunds are processed within 7-10 business days after we receive the item.

Keeping You in the Loop
Throughout the process, we’ll keep you updated on the status of your complaint and let you know what’s happening every step of the way. Our goal is to get everything resolved as quickly as possible while keeping you informed.

Customer Satisfaction
At Circlo, we’re not satisfied until you are. Whether we’re issuing a refund, sending a replacement, or finding another way to resolve the issue, our top priority is ensuring you feel confident and happy with the outcome. And of course, if you have any additional questions or concerns during the process, our support team is always here to help.

 

4)      Sustainability and Environmental Impact (Circlo-made Products only)

a)      How Does Circlo Calculate CO2 and Water Savings?

At Circlo, sustainability isn’t just a buzzword—it’s something we actively measure and improve. Every step of the way, from sourcing materials to delivering your items, we’re focused on reducing our environmental footprint, and here’s how we track our impact.

CO2 Savings
We calculate our CO2 savings by comparing the environmental impact of our circular fashion model to the traditional fashion lifecycle. When you buy a Circlo piece, you’re choosing sustainably sourced materials that are produced with lower emissions. But the real magic happens when your garment continues its journey through Circlo Loop. By reselling or repurposing garments, we significantly reduce the need for new production, slashing CO2 emissions that would otherwise come from manufacturing new items.

We use data from our production partners and industry standards to calculate the carbon emissions saved by each Circlo item that stays in circulation through Circlo Loop. The longer an item lasts, the more CO2 we save, keeping unnecessary waste out of landfills and harmful emissions out of the atmosphere.

Water Savings
Water is one of the most precious resources on the planet, and we’re committed to using as little of it as possible. From choosing more sustainable fibers to optimizing production processes, we ensure that every garment we create uses less water than conventional fashion production.

Our water savings calculations are based on the reduced need for water-intensive crops and the minimized use of water in processing our materials. When a garment gets a second life through Circlo Loop, it also saves the significant amount of water that would otherwise be used to produce new clothing. By keeping clothes in circulation longer, we’re able to dramatically reduce the fashion industry’s overall water footprint.

Why It Matters
By measuring and actively reducing our CO2 and water usage, we’re proving that fashion can be both beautiful and sustainable. Every Circlo piece you wear and every garment that enters Circlo Loop is part of a movement to make fashion greener, one step at a time. Together, we’re making sure style doesn’t come at the expense of the planet.

b)     How Does Circlo Minimize Waste and Promote Circularity?

At Circlo, minimizing waste isn’t just a goal—it’s the foundation of everything we do. We’re committed to creating fashion that not only looks great but also respects the planet. Here’s how we’re leading the way in reducing waste and promoting circularity.

Sustainable Design from the Start
We design every Circlo piece with longevity in mind. From the materials we choose to the way we craft each garment; we focus on quality that lasts. Our clothes aren’t made for a season—they’re made for years. By creating durable, timeless pieces, we help you invest in fewer, better-quality items, cutting down on the constant cycle of fast fashion and waste.

Circlo Loop: Extending Garment Life
Circularity is at the heart of our brand, and Circlo Loop is how we keep it going. Instead of letting clothes end up in landfills, we make it easy for you to give your Circlo garments a second, third, or even fourth life. When you’re ready to part with a piece, you can resell it through Circlo Loop, where it finds a new home with someone else. This keeps clothes in circulation and reduces the need for new production, minimizing both waste and the environmental impact of creating new items.

Upcycling and Repurposing
When garments come back to us through Circlo Loop, we don’t just pass them along—we upcycle and repurpose wherever possible. Whether it’s turning older pieces into fresh designs or using leftover materials to create new, limited-edition items, we’re constantly finding ways to breathe new life into existing products. This way, nothing goes to waste, and we’re continuously reducing our environmental footprint.

Closed-Loop Recycling
We’re also exploring ways to close the loop even further. Our vision is to create fully recyclable garments, meaning that when a Circlo piece has truly reached the end of its journey, it can be broken down and its materials reused to create something new. This is the ultimate goal of circular fashion—where nothing is wasted, and every resource is used again.

A Fashion System That Works for the Planet
At Circlo, we’re proving that fashion doesn’t have to be wasteful. By designing for longevity, promoting resale through Circlo Loop, and upcycling materials, we’re building a fashion system that’s not only sustainable but circular. Every piece we make and every action we take moves us closer to a future where fashion exists in harmony with the planet, and waste is a thing of the past.

 

 

5)      Selling on Circlo Loop (For Consignors)

a)      How Do I Sell Items on Circlo Loop?

Selling your pre-loved Circlo pieces on Circlo Loop is as easy as wearing them! Here’s your step-by-step guide to getting started and giving your clothes a second life:

• Step 1: Create a Circlo Loop Account by Ordering
  To kick things off, head over to our website and sign up for a Circlo Loop account. If you already have a Circlo account, you're one step ahead—just log in and switch to the Circlo Loop platform. Once you’re in, you'll have access to all the tools you need to start selling.
• Step 2: Order Your Circlo Loop Bag
  Once your account is set up, it’s time to order your Circlo Loop bag. This is where you’ll send us the Circlo pieces you want to sell. It’s completely free—just request your bag through the platform, and we’ll ship it to you in no time.
• Step 3: Pack Your Items
  Next, gather up the Circlo items you’re ready to part with. Make sure they’re in good condition, clean, and still have their Circlo tags attached if possible. Carefully pack them into your Circlo Loop bag, and when you’re done, simply seal it up—it’s ready for the next step.
• Step 4: Ship It to Us
  We’ve made shipping just as easy. Once your bag is packed, use the pre-paid return label that we’ve included to send your items back to us. You can drop your bag off at any postal location or arrange for a pick-up—whichever is more convenient for you. There’s no cost to you; we cover the shipping!
• Step 5: We Handle the Rest
  Once we receive your items, our team will inspect them to make sure they meet our quality standards. We’ll handle everything from photographing to listing your items on Circlo Loop for resale. You don’t have to lift a finger—we’ve got it covered!
• Step 6: Get Paid
  When your items sell, you’ll earn a commission based on the sale price. We’ll notify you once your item finds its new home, and you’ll be able to track your earnings right in your Circlo Loop account. You can choose to get paid out or keep the credit for your next Circlo purchase—either way, you win!

That’s it! Selling on Circlo Loop is simple, sustainable, and a great way to keep your Circlo pieces in circulation. Ready to start? Head to Circlo Loop and order your bag today. Let’s keep fashion moving forward—together.

b)     How Are My Items Priced and Sorted?

When you send your Circlo pieces to Circlo Loop, we take care of everything, including pricing and sorting your items. Our goal is to make sure your pre-loved garments are priced fairly and find their next home quickly. Here’s how it all works:

Item Inspection
Once your items arrive at Circlo Loop, our team carefully inspects them to make sure they meet our quality standards. We check for cleanliness, condition, and overall wearability to ensure that only the best pieces are listed on the platform. If your item is in great shape and ready for a new owner, we’ll move it forward for pricing and listing.

How We Set the Price
We base our pricing on a few key factors: the condition of the item, the original retail price, and current market demand. If your piece is in like-new condition or part of a high-demand collection, it will be priced accordingly. For pieces that show light signs of wear but are still in good condition, we’ll price them at a fair, competitive rate to attract buyers.

Our goal is to strike the perfect balance between getting you a good return and ensuring the item is priced to sell. You can trust that our team knows the market and will price your items to reflect their value while keeping in mind the circular fashion philosophy.

Item Sorting
After your items are priced, they are sorted into the appropriate categories on Circlo Loop. Whether it's a hoodie, sweater, or one of our limited-edition pieces, we’ll make sure your item is listed in the right spot, so buyers can easily find it. Each item is photographed, described, and categorized based on its style, size, and condition to help it stand out and sell quickly.

What Happens Next?
Once your items are listed, it’s all about waiting for the perfect buyer. You can check on the status of your listings anytime by logging into your Circlo Loop account. When your item sells, you’ll get notified, and your earnings will be updated in your account.

At Circlo Loop, we take pride in ensuring that your items are priced fairly and sorted properly, so they can move through the loop quickly and find a new home. It’s sustainable, it’s simple, and it’s good for both you and the planet.

c)      What Are the Commissions and How Do I Get Paid?

At Circlo Loop, we believe in keeping things simple and fair. When you sell your pre-loved Circlo items through Circlo Loop, you earn a commission based on the final sale price of each item. Here’s how it works:

Commission Structure
For every item you sell on Circlo Loop, you’ll earn a 40% commission on the sale price. That means if your item sells for €100, you’ll receive €40. We handle everything—listing, photography, shipping—so all you have to do is send your items to us and wait for them to find their next home. The remaining percentage covers operational costs like processing, packaging, and customer service to keep the circular system running smoothly.

How Do I Get Paid?
Once your item sells, you’ll receive a notification, and your earnings will appear in your Circlo Loop account. From there, you can decide how you’d like to receive your payment. We offer two flexible options:

1. Direct Payout: You can request a direct payout to your bank account or PayPal. This is a great option if you want to cash in on your earnings right away.
2. Circlo Credit: If you’re looking to reinvest your earnings back into your wardrobe, you can opt to receive your payout as Circlo credit. This credit can be used toward your next Circlo or Circlo Loop purchase, giving you a more sustainable way to shop!

When Will I Get Paid?
Your commission will be available once the buyer has received the item, and the return window has passed. Typically, this means you’ll see your payout in your account within 14 days after the sale is confirmed. We aim to process payments quickly, so you won’t be waiting long to enjoy your earnings.

Tracking Your Earnings
You can easily track your sales and earnings in your Circlo Loop account. Just log in, go to your Sales Dashboard, and you’ll see an overview of your sold items, pending payouts, and total earnings. Everything is laid out clearly, so you’ll always know what to expect.

At Circlo Loop, we’ve designed our commission structure to be simple, transparent, and fair, so you can enjoy the benefits of selling your pre-loved Circlo pieces while contributing to a more sustainable fashion system. Whether you choose a payout or Circlo credit, you’re helping to keep fashion in circulation—and that’s always a win.

 

d)     What is DAC 7 and How Does It Affect Me as a Seller?

DAC 7 is an important European Union directive that’s all about transparency and tax fairness in the digital age. Introduced to ensure that sellers on online platforms like Circlo Loop are properly reporting their income, DAC 7 requires platforms to collect and report specific information about sellers and their earnings. This helps tax authorities get a clear view of online business activity. So, if you’re selling your pre-loved Circlo items, DAC 7 might affect you—but we’re here to make sure the process is as smooth as possible.

What Does DAC 7 Mean for Sellers on Circlo Loop?
DAC 7 applies to all online platforms that allow users to sell goods or services, and Circlo Loop falls under this category. As a seller on Circlo Loop, DAC 7 means that we’re required to report your sales data to the relevant tax authorities. The goal is to make sure that everyone is paying the right amount of tax on their earnings from online sales, while ensuring that selling on platforms like ours remains easy and accessible.

Here’s the key: DAC 7 doesn’t apply to every seller right away. The requirement to report your information depends on how much you sell and how much you earn during the calendar year. But whether you’re a casual seller or moving more items, Circlo Loop is here to help you stay compliant.

What Information Does Circlo Loop Collect and Report?
To comply with DAC 7, we need to gather and report certain details to tax authorities. This includes:

• Your full name and contact information
• Your date of birth or business tax identification number (if applicable)
• The total amount you’ve earned by selling on Circlo Loop throughout the year
• The number of sales transactions you’ve completed on the platform
• The bank account or PayPal details you’ve used for payouts

The key here is transparency. We collect this information to ensure you meet your legal obligations, and we’re committed to making the process as easy as possible for you. You can rest assured that Circlo Loop takes privacy seriously, and any information we share is handled securely and only for the purposes of DAC 7 compliance.

Who Does DAC 7 Affect?
DAC 7 primarily impacts sellers who exceed certain thresholds in terms of sales and earnings. Here’s how it breaks down:

• If you sell more than 30 items in a year, or
• If your total earnings from sales on Circlo Loop exceed €2,000 in a calendar year

If you fall below these limits, your information won’t be reported under DAC 7. However, once you hit either of these thresholds, we are required to report your activity to ensure full compliance with the directive.

If you’re unsure whether DAC 7 affects you, don’t worry. Circlo Loop automatically tracks your sales and earnings throughout the year. We’ll notify you if you’re approaching the reporting threshold, so you’ll never be caught off guard.

How Does Circlo Loop Handle DAC 7 Reporting?
The good news is that Circlo Loop handles most of the heavy lifting when it comes to DAC 7 compliance. Here’s what happens behind the scenes:

1. We track your sales and earnings throughout the year.
2. If your activity exceeds the reporting thresholds, we’ll reach out to request any additional information we might need, such as your tax identification number or other relevant details.
3. We’ll compile the necessary data and submit it to the tax authorities on your behalf, ensuring that your online sales are properly reported.

You’ll be informed at every step of the process, and our customer support team is always here to answer any questions or concerns you may have.

What Do I Need to Do as a Seller?
If you receive a notification from us asking for additional information to comply with DAC 7, the most important thing is to provide this information promptly. This might include confirming your contact details, providing your tax identification number, or submitting other necessary information.

Failure to provide the required information could result in delays with your payouts or even restrictions on your account, so it’s crucial to stay on top of this. But don’t worry—we’ll guide you through every step, making sure you understand what’s needed and why.

How Does DAC 7 Affect My Taxes?
While DAC 7 ensures your sales data is reported to tax authorities, it’s important to understand how this affects your personal taxes. Depending on your country of residence and how much you earn from online sales, you may need to declare these earnings as part of your income tax return. Circlo Loop’s role is to provide the necessary information to tax authorities, but it’s up to you to handle any tax payments on your end.

If you’re unsure about your tax obligations, we recommend reaching out to a tax advisor or your local tax office to ensure you’re fully compliant. Circlo Loop provides the data, but your tax situation may vary depending on the local rules.

Why is DAC 7 Important?
DAC 7 is part of the EU’s broader effort to ensure fairness and transparency in the online marketplace. As more people buy and sell online, governments are taking steps to ensure that income earned from online platforms is properly reported and taxed, just like any other form of income. By following these rules, Circlo Loop and our sellers contribute to a fairer, more transparent economy—one that works for everyone.

In short, DAC 7 is about transparency and ensuring everyone plays by the same rules. Circlo Loop is here to make compliance easy, guiding you every step of the way. Whether you’re a casual seller or a seasoned consignor, we’ve got your back—ensuring your selling experience remains simple, stress-free, and always in line with the latest regulations.

 

e)     Rejected Items and Reclaiming

At Circlo Loop, we make sure every item meets our high standards for quality, so buyers get the best and sellers can make successful sales. If an item you send us doesn’t quite meet those standards, it might be rejected—but don’t worry, here’s what happens next.

Why Was My Item Rejected?
If your item shows signs of excessive wear, damage, or doesn’t meet our quality criteria, we’ll send you a quick notification explaining why. Transparency is key—we want you to know exactly what’s going on.

What Happens Next?
Once an item is rejected, you’ve got options. You can either reclaim your item or let us handle responsible disposal or donation. If you want your item back, simply request a return through your Circlo Loop account, and we’ll send it back to you for a small shipping fee.

How to Reclaim Your Item
It’s easy to reclaim. Just log into your account, find the rejected item, and request it to be returned. We’ll handle the rest, and you’ll have your item back in no time.

Re-Evaluation
Think we made a mistake? No problem. You can request a re-evaluation if you believe your item should qualify for resale. We’ll take another look and let you know.

Your Options
When an item is rejected, you can:

• Reclaim it and have it shipped back.
• Request a re-evaluation.
• Donate or recycle the item responsibly.

At Circlo Loop, rejected items don’t mean the end of the line. Whether you want it back or prefer to let us handle it sustainably, we’ve got you covered.

 

6)      General FAQs (For Circlo Consumers)

a)      How Do I Contact Circlo / Circlo Loop Support?

At Circlo, we’re here for you every step of the way. Whether you have a question, need help with an order, or just want to chat about our circular fashion mission, getting in touch with us is easy.

Reach Us via Email
For any inquiries, you can always drop us an email at service@wearecirclo.com. We’ll get back to you within 24-48 hours, making sure you have the answers you need, as fast as possible.

Chat with Us Online
Need help right now? Head over to our website and use our live chat feature to connect with one of our customer support agents in real-time. We’re always happy to assist, whether it’s tracking your order, answering questions about Circlo Loop, or helping you with a return.

We’re Here for You
At Circlo Loop, our goal is to make your experience as smooth and enjoyable as possible. If something’s not quite right or you just need a hand, don’t hesitate to reach out—we’re ready to help every step of the way.

b)     How Do I Manage My Circlo Loop Account?

Managing your Circlo Loop account is easy, whether you’re a seller or a buyer. From updating your contact details to adjusting account settings, everything is designed to keep you in control of your circular fashion journey. Here’s how to manage your account:

Updating Your Contact Details
If you need to update your email address, shipping address, or any other contact information, simply log into your Circlo Loop account. Head to the Account Settings section where you can easily make changes to your personal details. Don’t forget to save your updates to ensure everything is up to date for future purchases or sales.

Managing Account Settings
In your Account Dashboard, you’ll have full control over your account settings. Here you can:

• View your current and past orders or sales.
• Manage your payment methods for quicker transactions.
• Adjust notification preferences to stay in the loop with order updates or promotional offers.

Deleting Your Account
If you ever need to delete your Circlo Loop account, we’re sorry to see you go, but the process is simple. To request account deletion:

Go to the Account Settings page and look for the option to delete your account.

You’ll need to confirm your decision to ensure that all your data, sales, and order history are removed.

Once confirmed, your account will be deleted, and all your personal information will be securely removed from our platform.

If you encounter any issues while managing or deleting your account, our customer support team is here to help. Just reach out, and we’ll make sure everything is handled smoothly.

At Circlo Loop, managing your account is designed to be seamless and straightforward, putting you in control of your circular fashion experience. Whether you’re updating your details or making account changes, we’ve made it easy to navigate every step of the way.

 

c)      How Do I Manage My Circlo Account?

Managing your Circlo account is simple, whether you’re updating your details, checking on orders, or making things even easier for your next sustainable shopping spree. Here’s how you can do it all:

Logging In
To get started, log into your Circlo account by visiting our website and clicking the Account icon at the top right of the page. Once you’re logged in, you’ll have access to everything you need to manage your account.

Updating Personal Information
Need to update your shipping address or change your email? No problem! Just go to the Account Settings section, where you can easily update your personal information, including your address, email, and password. Be sure to save your changes so everything’s up to date for your next order.

Viewing and Managing Orders
Curious about your past orders or want to check the status of a current one? Head over to the Orders section in your account. Here, you can view all your previous and current orders, track deliveries, and review any returns or exchanges you’ve made.

Managing Payment Methods
If you want to add, update, or remove a payment method, just go to the Payment Information section in your account. Keep your details up to date so checkout is quick and easy next time you shop with Circlo.

Need Help with Account Issues?
If you’re having trouble accessing your account or need help with anything related to managing your details, our customer support team is always here to help. Just reach out, and we’ll make sure everything’s sorted for you.

Managing your Circlo account is designed to be as smooth as the rest of your experience. Whether you’re updating your info or tracking your latest order, everything is at your fingertips. And if you ever need help, we’re just a message away!